This Privacy Policy explains how Dialsdone ("we," "us," or "our") collects, uses, discloses, and protects information when you use our Service. By using the Service, you agree to the practices described here.
Table of Contents
Dialsdone provides an AI-powered outbound calling platform designed for business-to-business sales teams. We act as a data processor on behalf of our Customers with respect to Prospect Data, and as a data controller with respect to information we collect directly from Customers and website visitors.
Our primary contact for privacy matters: support@dialsdone.com.
If you are a Prospect who was contacted by our AI Agent on behalf of a Dialsdone Customer, please contact the relevant Customer directly regarding your data rights. You may also contact us and we will direct your inquiry appropriately.
| Category | Examples | How Collected |
|---|---|---|
| Account Information | Name, email, company name, job title, billing address | Registration form |
| Payment Information | Card number (tokenized), billing name and address | Checkout via LemonSqueezy |
| Campaign Configuration | AI persona settings, pitch scripts, qualifying questions | Dashboard input |
| Prospect Lists | Names, phone numbers, company names, job titles of Prospects | CSV upload or API |
| Communications | Emails, support tickets, chat messages sent to us | Direct communication |
| Category | Examples | Purpose |
|---|---|---|
| Usage Data | Pages visited, features used, clicks, session duration | Service improvement |
| Log Data | IP address, browser type, OS, referrer, timestamps | Security, debugging |
| Device Information | Device type, screen resolution | Compatibility, fraud prevention |
| Cookies & Trackers | Session cookies, analytics identifiers | Authentication, analytics |
| Call Metadata | Call duration, outcome, timestamps, phone numbers dialed | Analytics, billing, compliance |
When an AI Agent places a call, we generate an audio recording and an AI-generated transcript. These are stored and associated with your account. See Section 7 for details.
We use the information we collect for the following purposes:
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
If you are in the EEA, UK, or Switzerland, we process your personal data on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Providing the Service, processing payments | Performance of a contract (Art. 6(1)(b)) |
| Legal obligations compliance | Legal obligation (Art. 6(1)(c)) |
| Fraud prevention, security | Legitimate interests (Art. 6(1)(f)) |
| Service improvement, analytics | Legitimate interests (Art. 6(1)(f)) |
| Marketing communications | Consent (Art. 6(1)(a)) or legitimate interests |
For EU/UK Customers, we act as a data processor with respect to Prospect Data. A Data Processing Agreement (DPA) is available upon request at support@dialsdone.com.
We do not sell your personal information. We share information only in the following circumstances:
We engage trusted third-party vendors to operate the Service, including:
All subprocessors are bound by contractual data protection obligations and are prohibited from using your data for their own purposes.
We may disclose information if required by law, subpoena, court order, or government request. We will notify you of such disclosures to the extent permitted by law.
In the event of a merger, acquisition, or sale of assets, Customer Data may be transferred. We will notify you before any such transfer takes effect and before your data becomes subject to a different privacy policy.
We may disclose information to enforce our Terms of Service, protect the rights or safety of Dialsdone, Customers, Prospects, or the public, or to prevent fraud or technical issues.
We may share information with third parties when you have given express consent.
When you upload prospect lists, you are providing personal data about third parties ("Prospect Data"). With respect to Prospect Data:
If a Prospect contacts Dialsdone directly requesting deletion or access, we will direct them to the relevant Customer and notify you promptly.
Customers may delete uploaded prospect lists at any time through the dashboard. Upon deletion or account closure, Dialsdone will delete or anonymize Customer Data in accordance with our retention policy (Section 9), unless we are legally required to retain it. We do not use uploaded prospect lists for any purpose other than providing the Service to you.
The Service records all calls made by the AI Agent and generates AI transcripts. You acknowledge and agree that:
You can control cookies through your browser settings. Disabling certain cookies may impair Service functionality. We honor "Do Not Track" signals where technically feasible.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 2 years after termination |
| Billing records | 7 years (tax and legal compliance) |
| Call recordings | 90 days after account termination, or earlier on request |
| Call transcripts | 90 days after account termination, or earlier on request |
| Prospect Data (uploaded lists) | 90 days after account termination, or earlier on request |
| DNC and compliance logs | 4 years (TCPA statute of limitations) |
| Server logs | 90 days rolling |
| Analytics data (anonymized) | Indefinitely (no personal identifiers) |
We may retain certain data longer if required by law, to resolve disputes, or enforce agreements.
We implement commercially reasonable technical and organizational security measures including:
No security system is impenetrable. We cannot guarantee absolute security. In the event of a breach affecting your rights, we will notify you and applicable regulators as required by law. Report suspected incidents to support@dialsdone.com.
Dialsdone is based in the Philippines. If you access the Service from outside the Philippines, your information may be transferred to, stored, and processed in the Philippines and other countries where our service providers operate. For transfers from the EEA, UK, or Switzerland, we rely on:
Our Data Processing Agreement incorporates the relevant SCCs. Request it at support@dialsdone.com.
Depending on your location, you may have the following rights:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you. |
| Rectification | Request correction of inaccurate or incomplete data. |
| Erasure | Request deletion of your personal data (subject to legal retention obligations). |
| Restriction | Request that we restrict processing in certain circumstances. |
| Data Portability | Receive your data in a structured, machine-readable format. |
| Objection | Object to processing based on legitimate interests or for direct marketing. |
| Withdraw Consent | Withdraw consent where processing is consent-based. |
| Lodge a Complaint | File a complaint with your local data protection authority. |
To exercise these rights, contact us at support@dialsdone.com. We respond within the timeframe required by applicable law (typically 30 days).
Note for Prospects: If you received a call and wish to exercise data rights, please contact the Dialsdone Customer who initiated the call. We will assist in directing your inquiry.
If you are a California resident, you have additional rights under the CCPA as amended by the CPRA.
We collect: identifiers; commercial information; internet or electronic network activity; and inferences drawn from the above.
Contact us at support@dialsdone.com. You may designate an authorized agent with written authorization and identity verification.
The Service is intended solely for business use and is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently done so, contact support@dialsdone.com and we will promptly delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will: update the "Last Updated" date; notify you by email; and/or display a prominent notice within the Service. Your continued use after any changes constitutes acceptance of the revised Policy.
Questions?
Email: support@dialsdone.com
Website: dialsdone.com
For EU/UK residents, you also have the right to lodge a complaint with your local supervisory authority.